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Frequently Asked Questions

Have a question about American Meds?

We have the answer! Please browse our Frequently Asked Questions for information on American Meds.

Q: How do I order?

A: Placing an order at AmericanMeds.com is quite simple. Select the product you want to order from our directory and click on the Add to cart icon. Just give the details on the checkout forms as they show. Products will be delivered quickly, as early as we have obtained the payment. We can deliver the products at any address given by you, including PO Boxes. Though, all deliveries need a signature and any product if not available or out of stock will be informed to you by email or by our customer care executive.

 

Q: Is Your Site Safe To Shop?

A: We are dedicated to protect our customer's privacy and never compromise with this. This is our responsibility to keep all customer details in secret and safe manner. Your details will not be intended for any sort of promotional messages.

 

Q: Can I Alter My Delivery Address?

A: Yes, you can change delivery address but, considered if amended within 24 hours of placing an order. However, in case the order is previously dispatched for delivery then you are not supposed to change.

 

Q: How can I track my order?

A: When you completed order process and successfully confirmed then you obtain a tracking number. Therefore, by using this tracking number you can check the status of your product.

 

Q: What Is The Method Of Returning Damaged Product?

A: In any case, you have to return the product, please wrap the product in the packages in it send to you. You are not supposed to use any of the return products or else it will not be considered.

 

Q: Do you guarantee your products?

A: At AmericanMeds.com we provide products and services with a 100% confident and guarantee. All our products are obtained from an authentic and reputed international pharmaceutical organization and suppliers. In case your purchase is defective in any way we'll be happy to replace it. We are not liable for orders lost due to erratic postal services, wrong address or customs size. However, we mostly re-ship or replace smashed items FOC.

 

Q: What does your shipping cost?

A: We provide the facility for three different types of shipping services:

  • Overnight service will cost Flat $150
  • Express service cost Flat $80
  • Normal service will cost Flat $15

 

Q: What Are Your Payment Methods?

A: We are accepting three different ways of payment methods:

  • Bank Transfer Methods
  • E-Check Payment
  • Western Union

 

If you don’t see any answer to your questions, or want to speak directly to us, please email us at help-desk@americanmeds.com or call at our Tollfree Number: +1-800-226-3784 to speak to a Patient Service Representative 24x7.